Front Office Manager
Quick Apply Full-time 59 minutes ago Full Job Description Exciting opportunity to join our hotel team as the Front Office Manager.
Responsibilities:
Direct and oversee the selection, hiring, scheduling, and training of qualified employees.
Conduct effective department meetings and counseling sessions.
Conduct timely performance and salary reviews.
Monitor service and teamwork on a regular basis.
Resolve problems, provide open communications, and recommend discipline and termination, as appropriate.
Achieve guest satisfaction goals by supervising the Front Office operation.
Oversee and participate in the prompt and courteous check-in and check-out of guests.
Check daily for VIP rooms and special accommodation requests.
Respond to guest complaints in a courteous and effective manner.
Attend pre-convention and post-convention meetings as needed.
Coordinate group arrivals and departures.
Maintain room security by providing effective key control.
Oversee mail and message delivery.
Respond to positive and negative comments expressed in comment cards and develop strategies to improve guest services Must have a flexible schedule Required to work from 40-50 hours per week or maybe more depending on business demands
Qualifications:
Prior experience in a full-service hotel Great personality and strong managing skills Marriott experience preferred About Company Delta Hotels by Marriott creates a seamless travel experience in more than 90 locations across North America, Asia, Europe, the Middle East, Central America, and the Caribbean.
Delta Hotels focuses on the details that truly matter, delivering a streamlined and flawless stay for its guests every time.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Direct and oversee the selection, hiring, scheduling, and training of qualified employees.
Conduct effective department meetings and counseling sessions.
Conduct timely performance and salary reviews.
Monitor service and teamwork on a regular basis.
Resolve problems, provide open communications, and recommend discipline and termination, as appropriate.
Achieve guest satisfaction goals by supervising the Front Office operation.
Oversee and participate in the prompt and courteous check-in and check-out of guests.
Check daily for VIP rooms and special accommodation requests.
Respond to guest complaints in a courteous and effective manner.
Attend pre-convention and post-convention meetings as needed.
Coordinate group arrivals and departures.
Maintain room security by providing effective key control.
Oversee mail and message delivery.
Respond to positive and negative comments expressed in comment cards and develop strategies to improve guest services Must have a flexible schedule Required to work from 40-50 hours per week or maybe more depending on business demands
Qualifications:
Prior experience in a full-service hotel Great personality and strong managing skills Marriott experience preferred About Company Delta Hotels by Marriott creates a seamless travel experience in more than 90 locations across North America, Asia, Europe, the Middle East, Central America, and the Caribbean.
Delta Hotels focuses on the details that truly matter, delivering a streamlined and flawless stay for its guests every time.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
