Supply Chain Operations Specialist IV
CEVA Logistics, one of the world's leading supply chain companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Approximately 42,000 employees in nearly 170 countries are dedicated to delivering effective and robust supply chain solutions across a variety of sectors where CEVA applies its operational expertise to provide best-in-class services across its integrated network. For the year ending 31 December, 2014, the Company and its subsidiaries reported revenues of $7.9 billion. We operate nationally throughout the U.S. with opportunities throughout the nation. Our North American headquarters are located in Houston, TX.
CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations:
Unity, Growth and Excellence. CEVA people are passionate about supply chain management.
Job Summary
Provides various levels of support and services to areas of the supply chain and operations, such as entering and processing information, working with carriers and providers to update information, track and trace details, and ensure service levels, and providing levels of customer service.
Primary Duties and Responsibilities
Summary:
Serves as a lead to staff and performs the most specialized or complex support to areas of the supply chain or operations, which also includes working with supervisors to ensure staff are trained and overseeing operations for accuracy. Generally requires specialized knowledge of customers and carriers and providing the most complex internal or external customer service, quotes and tracking and tracking needs.
Prioritizes and assigns work and provides work direction.
Works with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required.
Assists with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
Identifies and completes services or assists others that require specialized or expedited handing.
Addresses sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
Tracks orders and shipments and assists with tracing as needed; usually sensitive, domestic and may involve international operations.
Runs, analyzes, and summarizes more complex operational reports and details; presents information to co-workers or supervisors are needed.
Prepares information required for quotes or address potential services; provides more complex quotes.
Communicates with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assists others on specialized to sensitive needs.
Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
Develops critical relationships with internal and external customers, assists with account management such as maintaining customer profiles, details and service needs.
Performs other duties as assigned.
Education and Experience
High School Diploma or GED required. Specialist III and IV:
Associates Degree, or equivalent combination of work experience is preferred.
Certifications and Licenses
None.
Languages and Communication Skills
Must be able to read, write and speak English fluently.
Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
Computer Skills
PC literate.
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
Other Skills/Experience
Accurate typing skills and/or data entry skills.
Ability to add, subtract, multiply and divide.
Responds promptly and professionally to customer needs.
Read, comprehend and write basic correspondence.
Speak effectively before groups of customers or employees.
Gathers and analyzes information skillfully.
Balances team and individual responsibilities.
Consistently at work and on time.
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations:
Unity, Growth and Excellence. CEVA people are passionate about supply chain management.
Job Summary
Provides various levels of support and services to areas of the supply chain and operations, such as entering and processing information, working with carriers and providers to update information, track and trace details, and ensure service levels, and providing levels of customer service.
Primary Duties and Responsibilities
Summary:
Serves as a lead to staff and performs the most specialized or complex support to areas of the supply chain or operations, which also includes working with supervisors to ensure staff are trained and overseeing operations for accuracy. Generally requires specialized knowledge of customers and carriers and providing the most complex internal or external customer service, quotes and tracking and tracking needs.
Prioritizes and assigns work and provides work direction.
Works with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required.
Assists with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
Identifies and completes services or assists others that require specialized or expedited handing.
Addresses sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
Tracks orders and shipments and assists with tracing as needed; usually sensitive, domestic and may involve international operations.
Runs, analyzes, and summarizes more complex operational reports and details; presents information to co-workers or supervisors are needed.
Prepares information required for quotes or address potential services; provides more complex quotes.
Communicates with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assists others on specialized to sensitive needs.
Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
Develops critical relationships with internal and external customers, assists with account management such as maintaining customer profiles, details and service needs.
Performs other duties as assigned.
Education and Experience
High School Diploma or GED required. Specialist III and IV:
Associates Degree, or equivalent combination of work experience is preferred.
Certifications and Licenses
None.
Languages and Communication Skills
Must be able to read, write and speak English fluently.
Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
Computer Skills
PC literate.
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
Other Skills/Experience
Accurate typing skills and/or data entry skills.
Ability to add, subtract, multiply and divide.
Responds promptly and professionally to customer needs.
Read, comprehend and write basic correspondence.
Speak effectively before groups of customers or employees.
Gathers and analyzes information skillfully.
Balances team and individual responsibilities.
Consistently at work and on time.
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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